Meet the Team

Mark Durn

Managing Director

Mark has almost twenty years experience in the business. He worked for several years within the industry before starting out on his own, creating Chiltern Hygiene Services in 2003. From working all alone, doing every aspect of the business from sales and admin to servicing, with an office in the spare room, he is now the Managing Director of a thriving business, with its own offices and warehouse and employing his own team of Sales, office and service staff.

As the founder of the business, Mark is extremely committed to offering a high quality service to all of his customers.

He is a family man who when he is not working, enjoys spending time with his wife and their very energetic and fun loving children. Mark does not have time for Golf!

David Taylor

Operations Manager

David has been with the company for a number of years & started off as one of our Service Technicians. David currently supports Mark with a number of important projects on the go at any one time. Responsibilities include: Health & Safety, system implementation & monitoring, management reporting & general day to day tasks.

Outside of work, David has a young son & spends most of his time running around after him.

Desmond Thomas

Service Manager

Des has been with Chiltern Hygiene since 2016 & succeeded Jim our previous Service Manager in 2017. It became quickly apparent that Des had both the leadership qualities & skillset to run our very busy Service Department, something he now does with ease.

Des enjoys family time with his young Son & socialising with friends.

Joanne Youens

Sales Manager

Joanne has worked for Chiltern Hygiene since 2017. Having spent 20 years working in sales and account management, Jo is also a proficient coach and NLP Practitioner. With a vast knowledge of training and the customer service market, her experience extends to the media and retail industries too.

Jo is naturally people and client focused. She is a passionate and creative leader who loves to nurture and develop her teams whilst looking after the needs of her customers too.

In her spare time, Jo can be found enjoying life outdoors with her children and crazy Flat Coated Retriever. She also loves to cook, read and spend time by the seaside, whatever the weather!

Theresa Hardingham

Office Manager

Theresa is our hard working Office Manager, ensuring the smooth running of the office since 2012.  She plays a vital role in the office with her professional attitude and her ability to multi-task. She handles the finances and also deals with customer enquiries, answering calls with professionalism and friendliness. (Theresa does also make a great cup of tea!)

In her spare time Theresa likes nothing more than relaxing at home with a good book & a glass of bubbly. Theresa has a garden to be enviable of & spends a fair amount of time tending to it.

Helen Durn


A true family business, Helen is Mark’s wife and assists with the administration in the office. She works part time, spending the rest of the week looking after the family home and three children.

Service & Installation Technicians

We have a large friendly team of service technicians who are all fully trained. Dedicated to providing a superior service, our Service Technicians are professional, approachable and will always go that extra mile to ensure your hygiene needs are met.