Meet The Team

We pride ourselves in having a highly professional team working for us at Chiltern Hygiene Services.
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Mark Durn

Managing Director

Mark has over twenty years experience in the business. He worked for several years within the industry before starting out on his own, creating Chiltern Hygiene Services in 2003. From working all alone, doing every aspect of the business from sales and admin to servicing, with an office in the spare room, he is now the Managing Director of a thriving business, with its own offices and warehouse and employing his own team of Sales, office and service staff.

As the founder of the business, Mark is extremely committed to offering a high quality service to all of his customers.

Outside of work, Mark enjoys spending time with his three young children. Having been a member of the Boys’ Brigade for over forty years, Mark is now Captain of the 1st Holmer Green Company giving up the majority of his spare time offering exciting opportunities & lots of fun to fifty young people in his care each week. Mark also helps coach Holy Trinity Juniors Football club each Saturday morning.

Ron Payne

General Manager

Ron joined Chiltern Hygiene in early 2019 and has covered both the service and office roles which has given a good working knowledge of the company and it’s highly rated services. Ron brings a wealth of experience in logistics & customer service from his many years in the Freight forwarding industry which he is transfering into his daily routine as General Manager ensuring that the ship is steady, and airways are clear for take off.

In his spare time Ron likes to play Rugby Union and enjoys coaching & watching all levels of Rugby, Ron is also a family man with 6 children to keep him busy.

David Taylor

Operations Manager

David has been with the company for a number of years & started off as one of our Service Technicians. David currently supports Mark with a number of important projects on the go at any one time. Responsibilities include: Health & Safety, system implementation & monitoring, management reporting & general day to day tasks.

Outside of work, David has a young son & spends most of his time running around after him.

Desmond Thomas

Service Manager

Des has been with Chiltern Hygiene since 2016 & succeeded Jim our previous Service Manager in 2017. It became quickly apparent that Des had both the leadership qualities & skillset to run our very busy Service Department, something he now does with ease.

Des enjoys family time with his young Son & socialising with friends.

Joanne Youens

Sales Manager

Joanne has worked for Chiltern Hygiene since 2017. Having spent 20 years working in sales and account management, Jo is also a proficient coach and NLP Practitioner. With a vast knowledge of training and the customer service market, her experience extends to the media and retail industries too.

Jo is naturally people and client focused. She is a passionate and creative leader who loves to nurture and develop her teams whilst looking after the needs of her customers too.

In her spare time, Jo can be found enjoying life outdoors with her children and crazy Flat Coated Retriever. She also loves to cook, read and spend time by the seaside, whatever the weather!

Kate Timberlake

Office Manager

Kate joined the company in early 2020 and is responsible for the processing of Sales and Service Agreements from the point of signing through to installation, accounting and finally to auditing. 

In Kate’s spare time she loves to spend time with her family.  Having an elder son and twins, her life is certainly hectic!!  When she has the time, she loves to read, go out walking, eat out with friends and likes trips to the theatre. She also enjoys her holidays in the sun!

Helen Durn

Financial Controller

Helen has been working in the business for 8 years, since leaving the teaching profession after having children. She started in an administration role, checking that all the paperwork was in order and that nothing was missed. She now runs the Finance Department.

She works in the office part time and spends the rest of the time working from home and looking after three fun loving, energetic children.

In her spare time, she loves spending time with her family, a day at the spa with the girls, a good meal out or a trip to the theatre.

Juliet Small (known as Jules)

Telemarketing Executive

Jules has worked for Chiltern Hygiene since 2017 and has an important role within the sales team, including arranging meetings with prospective clients and existing customers. Jules also manages the busy diaries of the Sales Managers. She is an integral part of the office team helping out with Admin, Finance and any other duties that are urgent. Very importantly, Jules brings in the cakes, biscuits and many other goodies! She is complimented almost daily on her cheerful friendly approach.

In her spare time she loves nothing more than socialising with family and friends, eating out, the occasional glass of wine (or two), but mostly spending time with Basil & Clive her 2 beautiful Fox Terriers.

Service & Installation Technicians

We have a large friendly team of service technicians who are all fully trained. Dedicated to providing a superior service, our Service Technicians are professional, approachable and will always go that extra mile to ensure your hygiene needs are met.

Jim Millar

Team Leader / Service Technician

Karen Sickenger

Team Leader / Service Technician

Akhiym Al’Naafiysh

Service Technician

Ken Lynn

Service Technician

Robert Holyland

Service Technician

Richard Cox

Service Technician

Derek (Del) Thomas

Service Technician / Installations